Shipping and returns

Shipments
We strive to ship your order within 1 working week.
Shipping is done in the Netherlands via PostNL. 

After ordering & payment you will receive an email message of your order. If you do not receive this message, let us know and we will check whether everything went well.

When your package has been delivered to the PostNL point, you will receive a confirmation of the shipment via a Track & Trace code in your mailbox. You can track your shipment on this.
When the package has been transferred to PostNL, we no longer have any influence on the delivery time.

At the moment we only ship within Europe. If you want to have an order shipped to another country, please contact us at: info@vandemortel.design. Adjusted shipping rates apply for this.

Shipping costs

Regular delivery: € 5.95 

Pick up order at a collection point: € 5,95

Returns & Exchanges

If one or more items are not to your liking, they can be exchanged or returned within 14 days.


Return

Please contact us by email (info@vandemortel.design) before returning an item.

Return the items to the address below stating:
- Name
- Order number
- Reason of return

Return address:
Design studio vandeMortel
Thurlede 52, 2642KG, Pijnacker

Please note that the items may be exchanged or returned within 14 days. The costs of a return or exchange are for your own account. The items can only be returned if they are provided with all labels and original packaging. And be in the same condition as at the time of shipment from Design studio vandeMortel.

The article must be carefully packed, as any damage will not be reimbursed. Samples, sale items and custom made items are excluded from returns. 

If the item has been returned in good order, the costs for the item will be refunded. In case of exchange, the new items will be shipped upon receipt of the returned item.

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