Terms of service


These are our terms and conditions. These, together with the references they contain, apply to every offer, quotation and agreement that we, Design studio vandeMortel (with Chamber of Commerce number: 77036050), conclude with you.

If you have any questions, please do not hesitate to contact us via info@vandemortel.design or by post: Design studio vandeMortel, Thurlede 52, 2642 KG Pijnacker. You can also reach us on our telephone number +31 (0) 6 44209847. We have the right to change these general terms and conditions. You agree that the latest version of these terms and conditions will always apply to our agreement.

1.1 These general terms and conditions (hereinafter: terms and conditions) apply to every agreement that has been concluded between Design studio vandeMortel and the customer. These conditions have been filed with the Chamber of Commerce in Rotterdam under number 77036050 and will be sent by us on request.

1.2 By placing an order with Design studio vandeMortel , the customer agrees to the conditions of Design studio vandeMortel .

1.3 Unless explicitly agreed otherwise, the applicability of other general terms and conditions is excluded.

1.4 We sell furniture (such as desk accessories, chairs, lamps and home accessories) through our webshop at www.vandemortel.design and by phone .

1.5 All images, specifications and other information about the products are indicative. Design studio vandeMortel cannot guarantee that the displayed colors correspond exactly to the actual colors of the products.

1.6 Some products are custom made and can therefore differ. We are not responsible for any inaccuracies on our website about designs, photos and other information about a product.

1.7 Design studio vandeMortel has the right at all times to change these conditions and the content of its website.


2.1 All offers of Design studio vandeMortel are without obligation and Design studio vandeMortel expressly reserves the right to change prices, in particular when this is based on (legal) regulations are necessary. See also article 3.6. 2.2 An agreement is only concluded after acceptance of your order by Design studio vandeMortel . This confirmation takes place by sending a confirmation email by Design studio vandeMortel . Design studio vandeMortel is entitled to refuse orders or to attach certain conditions to the delivery, unless explicitly stated otherwise. If an order is not accepted, Design studio vandeMortel will communicate this without giving any reason within five (5) working days after receipt of the order.


3.1 The stated prices for the products and services offered are in euros, including VAT and excluding shipping costs, any taxes or other levies, unless stated otherwise or agreed in writing.

3.2 Payment is made via IDeal, Credit card, Paypal or transfer in advance to bank account number NL24 RABO 0360 4186 43 t.n.v. Design studio vandeMortel in Pijnacker o.v.v. the order number. When paying by bank or giro, the date of payment is the date of crediting the giro or bank account of Design studio vandeMortel . After payment you will receive a confirmation when the order is shipped.

3.3 Payment must be made without discount or compensation within seven (7) days after the order date if it concerns deliveries within the Netherlands, and within fourteen (14) days after the order date if it concerns deliveries outside the Netherlands, unless otherwise agreed in writing. p>

3.5 If you are in default of any payment, Design studio vandeMortel is entitled to cancel (the execution of) the relevant agreement and related agreements.

3.6 If the prices for the products and services offered increase in the period between the order and the execution thereof, you are entitled to cancel the order or to dissolve the agreement within ten (10) days after notification of the price increase by Design studio vandeMortel .

3.7 It is possible to pick up the articles, in consultation with Design studio vandeMortel .

3.8 If you place an order through the webshop, you must fill in your details (name and address). You also provide your details when purchasing from us in the showroom. You are responsible for the correctness of this information.


4.1 The shipping costs are stated in the shopping cart when the order is placed. Design studio vandeMortel strives to ship the items within two (2) to four (4) working days after receipt of payment. In the event of late delivery, Design studio vandeMortel cannot be held liable. The delivery times stated by Design studio vandeMortel are only indicative. Exceeding any delivery period does not entitle you to compensation or the right to cancel your order or to dissolve the agreement, unless the exceeding of the delivery period is such that you cannot reasonably be expected to maintain the agreement. In that case you are entitled to cancel the order or to dissolve the agreement if necessary.

4.2 Design studio vandeMortel is not liable for loss of or damage to the shipped items.

4.3 The customer can have the order delivered at home or at another specified address. The delivery address is the address provided by Design studio vandeMortel in the confirmation email.


5.1 The ownership of the delivered products will only be transferred if you have paid all that you owe to Design studio vandeMortel under any agreement. The risk with regard to the products is already transferred to you at the time of delivery.


6.1 Returning articles is possible without giving any reason within fourteen (14) days after receipt, if undamaged and in original packaging (if available), you must report the return.

6.2 The products that are registered for return must be sent within 3 working days after registration to Design studio vandeMortel to Design studio vandeMortel , Thurlede 52, 2642 KG Pijnacker. We advise the customer to keep proof of shipment.

6.3 The shipping costs for the return shipment are at the expense of the customer. Returns must be prepaid at all times. Insufficient postage returns will not be accepted and therefore not credited.

6.4 For items that are returned, the purchase amount will be refunded to your bank or giro account within thirty (30) days. If you keep one or more items out of the order, you will only be refunded the costs of the rest of the order.


7.1 You have the obligation to check whether the products meet the agreement upon delivery. If this is not the case, you must inform Design studio vandeMortel thereof as soon as possible and in any case within fourteen (14) working days after delivery, or at least after observation was reasonably possible, in writing and with reasons. .

7.2 If it is demonstrated that the products do not comply with the agreement, Design studio vandeMortel has the choice to replace the products in question by returning them with new products or to refund the invoice value thereof. p>

7.3 If you do not wish to purchase a product for whatever reason, you have the right to return the product to Design studio vandeMortel within fourteen (14) working days after delivery. Returns will only be accepted in this case if the packaging of the product is undamaged and if present the plastic seal on the packaging has not been broken, whereby the costs for return shipments are also at your expense.

7.4 Design studio vandeMortel is not liable for damage caused by improper use of the article.

7.5 Design studio vandeMortel is not liable for incorrect product information on the website or for damage caused by the use of a product. This does not apply if the damage was caused by our gross negligence or willful recklessness. In this case, your right to compensation will not exceed the amount of the ordered and paid product.

7.6 The products of Design studio vandeMortel often consist of recycled materials or residual materials on which traces of use may be present. For each product, Design studio vandeMortel searches for the right balance in preserving the unique and authentic appearance with maximum quality. As a result, it may happen that the products cannot always fully meet the safety standards set for new products. Design studio vandeMortel is not liable for direct or indirect damage caused by any cause whatsoever to the customer or third parties after delivery.

7.7 When using the product outside the Netherlands, you must verify whether the products are suitable for use in the country concerned and whether the products meet the conditions and (legal) requirements that are set for them.

7.8 Products of Design studio vandeMortel may not be adapted and / or modified. Design studio vandeMortel is not liable for damage caused by the use of an adapted and / or modified product.


8.1 On the website of Design studio vandeMortel you will be asked to enter a number of personal details. These data are used for the execution and settlement of the order. The personal data is not provided to third parties ( see our privacy policy here ).


9.1 Without prejudice to its other rights, Design studio vandeMortel has the right, in case of force majeure, to suspend the execution of your order, or the agreement without judicial to dissolve intervention, by notifying you in writing and without Design studio vandeMortel being obliged to pay any compensation, unless this would be unacceptable in the given circumstances according to standards of reasonableness and fairness. p>

9.2 Force majeure is understood to mean any shortcoming that cannot be attributed to Design studio vandeMortel , because it is not due to its fault and neither under the law, legal act or generally accepted views for her bill comes.


10.1 Nothing from the website of Design studio vandeMortel may be copied, stored and / or distributed without written permission from Design studio vandeMortel .


11.1 Design studio vandeMortel is niet verantwoordelijk voor eventuele zet en/of drukfouten. Aan de informatie kunnen geen rechten worden ontleend. Voor vragen kunt u contact met ons opnemen.


12.1 Indien één of meer van de bepalingen van deze voorwaarden of enige andere overeenkomst met Design studio vandeMortel in strijd mochten zijn met enig toepasselijk rechtsvoorschrift, zal de betreffende bepaling komen te vervallen en zal deze worden vervangen door een door Design studio vandeMortel vast te stellen nieuwe rechtens toelaatbare vergelijkbare bepaling.

12.2 Design studio vandeMortel is bevoegd om bij de uitvoering van uw bestelling(en) gebruik te maken van derden.


13.1 Op alle rechten, verplichtingen, aanbiedingen, bestellingen en overeenkomsten waarop deze voorwaarden van toepassing zijn, alsmede op deze voorwaarden, is uitsluitend Nederlands recht van toepassing, ook als het een overeenkomst betreft met een klant die zijn/haar woonplaats in het buitenland heeft.

13.2 Partijen zullen pas een beroep op de rechter doen, nadat zij zich tot het uiterste hebben ingespannen een geschil in onderling overleg op te lossen.

Je kunt onze algemene voorwaarden ook downloaden via de volgende link: Design studio vandeMortel Algemene Voorwaarden

Heb je vragen en/of opmerkingen over onze algemene voorwaarden?

Neem gerust contact met ons op:

  • Bellen: 0644209847
  • Mailen: info@vandemortel.design